Product Liability and Quality Assurance
Product Liability / Quality Assurance Management System
The Teijin Group Product Liability / Quality Assurance Regulations apply to all Teijin Group products and services and are the basis for our product liability / quality assurance activities. Based on these regulations, the Group CSR Committee and the Group Product Liability / Quality Assurance Subcommittee decide the basic policies and associated targets for all product liability / quality assurance issues of the Teijin Group, and reflect them in product liability / quality assurance activities conducted by business unit. We have also created an original unit-based management system for product liability / quality assurance that is applied to the products of each business unit. This management system aims to enhance customer satisfaction, prevent product defects, and ensure appropriate responses in the event that defects occur. The system not only covers the scope of the ISO 9001 standards for quality management systems but also incorporates perspectives of product liability / quality assurance, such as response to customers and product safety.
Implementation of Product Liability / Quality Assurance Audits
Product liability / quality assurance activities are conducted as the responsibility of each product liability / quality assurance unit. The Environment, Safety and Security Management Department, which is in charge of supervising Groupwide quality, audits these activities and checks that product liability / quality assurance mechanisms are operating appropriately. In FY2023, we conducted regular audits of eight business units and six directly managed companies with the objective of verifying operational status. Based on feedback from the audit results, we are continually enhancing the product liability/quality assurance system and process.
Certification Status of Quality Management System Standards (ISO 9001, ISO 13485, IATF 16949, etc.)
As of January 1, 2024
Japan (24 companies, 52 factories)
| Teijin | Matsuyama Polymer Factory 1, Conex Factory, Technora Factory, Resin [Matsuyama Production Division, Mihara Production Division], Mishima Business Site, Ibigawa Business Site, Composite Manufacture Department [Matsuyama], Teijin Composites Innovation Center, Implantable Medical Device Business Development Division | Teijin Frontier | Functional fibers, Cords, Monofilament |
| Teijin Tedy | |
| Unisel | |
| Teijin Cordley | Shimane |
| Teijin Frontier Knitting | Komatsu, Kaga, Kushi, Shibayama |
| Frontier Tex | |
| Kansai Shizai | |
| Hiroshima Plastic | |
| Teiyo | |
| Kinkai Chemicals | |
| Teijin Pharma | Iwakuni Medical Factory, Home Medical Care Technical Service Center, Medical Quality Assurance Department, Iwakuni Pharmaceutical Factory |
| Teijin Nakashima Medical | |
| Teijin Medical Technologies | |
| Infocom | |
| Infocom East Japan | |
| Infocom West Japan | |
| GRANDIT | |
| Teijin Engineering | Osaka, Iwakuni, Matsuyama, Tokyo |
| Teijin Eco-Science | Ibaragi Technical Center, Hamura Technical Center, Matsuyama Technical Center, Matsuyama Factory |
| Teijin Logistics | Osaka, Ehime, Tokuyama, Tokyo, Hokuriku, Tokai |
| Toho Chemical Engineering & Construction | |
| Toho Machinery | |
| Teijin Kosan |
Overseas (27 companies, 48 factories)
| China | Nantong Teijin | |
|---|---|---|
| N.I. Teijin Airbag Fabric (Nantong) | ||
| Nantong Teijin Automotive Fabrics Finishing (Nantong) | ||
| Teijin Chemicals Plastic Compounds (Shanghai) | ||
| Teijin Polycarbonate China | ||
| Teijin Medical Device (Shanghai) | ||
| J.H. Ziegler | ||
| Korea | Teijin Lielsort Korea | |
| Thailand | Teijin Polyester (Thailand) | |
| Teijin (Thailand) | ||
| Teijin Cord (Thailand) | ||
| Thai Namsiri Intertex | 2 factories | |
| Teijin FRA Tire Cord (Thailand) | ||
| Teijin Corporation (Thailand) | 2 factories | |
| U.S. | Teijin Carbon America | 2 factories |
| Renegade Materials Corporation | ||
| Teijin Automotive Technologies US | Head office, 10 factories | |
| Mexico | Teijin Automotive Technologies Mexico | 2 factories |
| France | Teijin Automotive Technologies France | |
| Germany | Teijin Carbon Europe | 2 factories |
| J.H. Ziegler | 2 factories | |
| Teijin Automotive Technologies Germany | ||
| Hungary | J.H.Ziegler | |
| The Netherlands | Teijin Aramid | 3 factories |
| Spain | Esteve Teijin Healthcare S.L. | |
| Portugal | Teijin Automotive Technologies Portugal | 2 factories |
| Czech Republic | Teijin Automotive Technologies Czech | 3 factories |
Certification rate for the Teijin Group's major operation bases and factories*: 92%
- *With 50 or more employees