Communication with Stakeholders
Based on its fundamental approach to corporate governance, the Teijin Group fulfills its responsibilities to shareholders while also placing importance on its responsibilities to stakeholders such as employees, customers, and local communities. In accordance with the Code of Conduct, we strive to communicate through sincere dialogue, taking into account the opinions and expectations of various stakeholders.
Shareholders and Other Investors
Overview of initiatives
To build relationships of trust with our shareholders and other investors in Japan and overseas, senior management, including the CEO, and relevant departments participate in dialogues. Through these dialogues, we engage in activities to foster a deeper understanding of the company, while also striving to listen carefully to the views of shareholders and investors so that we can reflect them in our management.
Examples of communication
- Financial results briefings, business briefings, and ESG briefings
- Individual meetings (overseas IR meetings, shareholder meetings, and meetings regarding the Integrated Report)
- Management briefings for individual shareholders
- Tours of product display facilities for individual shareholders
Customers
Overview of initiatives
Based on our commitment to providing products and services that can be used with confidence, we strive to provide information and engage in dialogue through various touchpoints, both in person and online. By staying close to our customers' needs and voices and reflecting them in our initiatives, we strive to build long-term relationships of trust.
Examples of communication
- Provision of information and dialogue at exhibitions and various events
- Provision of information and handling of inquiries through the corporate website and official social media
- Direct customer engagement and dialogue by sales representatives and others
- Collection and analysis of feedback through customer satisfaction surveys
Business Partners
Overview of initiatives
In addition to disseminating policies related to procurement and purchasing and guidelines with which we request compliance, we verify the status of initiatives, provide follow-up for improvement and awareness-raising, and respond sincerely to reports and consultations. Through these efforts, we build sound relationships of trust with our business partners and strive to achieve sustainable procurement and purchasing.
Examples of communication
- Provision of information and dialogue at exhibitions and various events
- Dissemination of guidelines via corporate websites and other channels, and requests for compliance
- Supplier surveys using CSR procurement questionnaires
- Supply chain seminars to raise CSR awareness among business partners
- Reporting and consultation through Teijin's reporting desk and TA Frontier's supplier hotline
Patients and Healthcare Professionals
Overview of initiatives
We value the voices that only a company like Teijin can hear by staying close to patients in their homes and other real-life environments where they face challenges, and we strive to provide support in various forms as well as to create products and services. In addition, by maintaining close and attentive communication with healthcare professionals at every stage--from research and development to post-launch--we work to enhance the value of new products and services and to provide information on their proper use.
Examples of communication
- Provision of information on proper use
- Exchange of views and collaboration with healthcare professionals from R&D through post-launch
- Home-visit support for patient care
- Response to inquiries and follow-up calls via the customer center
- Support during emergencies and disasters through a nationwide network
Local Communities
Overview of initiatives
We engage in sincere dialogue and interaction with the local communities in which we operate, working toward mutual coexistence and development.
Examples of communication
- Interaction through participation in local events
- Interaction through social contribution activities such as sponsorships and community clean-up efforts
Government and Industry Associations
Overview of initiatives
We collaborate with government bodies and industry associations, striving to help resolve social issues and contribute to the sustainable development of the international community by making proposals on various frameworks, including policies and industry rules.
Examples of communication
- Participation in various government-related committees and councils
- Involvement in advocacy and rule-making through industry associations
Employees
Overview of initiatives
We are working to create a safe working environment and enhance employee well-being, while fostering a workplace where employees can proactively shape their careers and fully demonstrate their abilities. We also believe that improving engagement with employees is essential to strengthening organizational execution, and we therefore strive to promote two-way communication centered on our Purpose.
Examples of communication
- Discussions on workplace environment and working conditions through labor-management consultations
- Support for career development through various training programs and interviews
- Monitoring employee engagement through surveys
- Direct dialogue between management and employees through purpose workshops and town hall meetings
- Information sharing through the intranet, internal newsletters, and internal social media
- Response to reports and consultations through the internal whistleblowing system